MBV University Training & Coaching for Customer Journey Consulting

Build stronger online customer experiences with MBV University Training & Coaching for Customer Journey Consulting. My Business Venture combines one-on-one business guidance, structured e-commerce training, marketing insight, and practical support to help entrepreneurs understand every buyer touchpoint—from first visit to repeat purchase—so they can launch with confidence, reduce confusion, and improve long-term growth.

MBV University customer journey coaching session

Our MBV University Training & Coaching Services

Training, consulting, marketing, and support services designed to improve every e-commerce customer touchpoint.

MBV University

Structured MBV University training provides step-by-step guidance for first-time and growing entrepreneurs learning how to set up, manage, and improve an online business.

Business Consulting

One-on-one business coaching helps owners make smarter decisions about launch planning, customer experience, operations, and growth while avoiding common new-business mistakes.

Marketing Coaching

Strategic marketing support helps drive traffic, track progress through analytics, and connect promotional activity to the shopper’s journey from awareness to purchase.

Customer Support

Live technical, marketing, and customer service support gives entrepreneurs access to real people who can answer questions and help resolve issues quickly.

Live Chat

Live chat support helps owners get timely answers while building or running their store, reducing confusion and keeping progress moving forward.

Social Media

Social media setup, integration, and content support help entrepreneurs strengthen customer engagement and create more consistent brand touchpoints beyond the website.

Business coach guiding entrepreneur through customer journey planning

Our Guided Training Process

Clarify Goals And Customer Needs

MBV begins by helping you understand your business goals, target customer, website needs, and current experience level. This foundation shapes the training path so coaching feels practical, focused, and relevant from the start.

Map The Online Buyer Journey

Learn The MBV Platform

Build Marketing And Support Habits

Get Ongoing Business Guidance

Client Success Focus

Success Stories

Entrepreneurs trust MBV’s coaches for clearer direction, stronger confidence, and more informed e-commerce decisions.

"Being new to the e-commerce business, I decided to go with My Business Venture to get started the right way. It has been a very good experience so far and the guidance from Thomas has been a huge help. If you are new to drop shipping and/or e-commerce, I highly..."

Martin K

"Thomas exceeded our expectations at every encounter! His marketing expertise and ability to explain things to new business owners such as ourselves, was a factor in our decision to embark on this opportunity. He has a wealth of knowledge he shares and sets his clients up for success. We feel..."

Sandra B.

"I have been doing business with My business venture for a few years now. I have been constantly impressed with their services, especially their customer service! As someone who values quality customer service, I have to say they consistently deliver quality work and support. They always are at the forefront..."

Emmett Sanders

"Being new to the e-commerce business, I decided to go with My Business Venture to get started the right way. It has been a very good experience so far and the guidance from Thomas has been a huge help. If you are new to drop shipping and/or e-commerce, I highly..."

Martin K

"Thomas exceeded our expectations at every encounter! His marketing expertise and ability to explain things to new business owners such as ourselves, was a factor in our decision to embark on this opportunity. He has a wealth of knowledge he shares and sets his clients up for success. We feel..."

Sandra B.

"I have been doing business with My business venture for a few years now. I have been constantly impressed with their services, especially their customer service! As someone who values quality customer service, I have to say they consistently deliver quality work and support. They always are at the forefront..."

Emmett Sanders

"Being new to the e-commerce business, I decided to go with My Business Venture to get started the right way. It has been a very good experience so far and the guidance from Thomas has been a huge help. If you are new to drop shipping and/or e-commerce, I highly..."

Martin K

"Thomas exceeded our expectations at every encounter! His marketing expertise and ability to explain things to new business owners such as ourselves, was a factor in our decision to embark on this opportunity. He has a wealth of knowledge he shares and sets his clients up for success. We feel..."

Sandra B.

"I have been doing business with My business venture for a few years now. I have been constantly impressed with their services, especially their customer service! As someone who values quality customer service, I have to say they consistently deliver quality work and support. They always are at the forefront..."

Emmett Sanders
The MBV Difference

Why Choose My Business Venture?

My Business Venture combines proven e-commerce systems with hands-on coaching and long-term support.

Experience

Over 30 years helping entrepreneurs launch and grow e-commerce businesses with practical guidance.

Credibility

BBB A+ accreditation and D-U-N-S registration reinforce MBV’s commitment to transparency and trust.

Personal Support

Clients receive one-on-one coaching from knowledgeable consultants who make complex e-commerce topics understandable.

Turn-Key Tools

MBV combines training, websites, marketing, fulfillment, hosting, and support into one coordinated business system.

Meet The MBV Team

Experienced coaches helping entrepreneurs build with confidence.

Portrait of Thomas Stridiron, President and CEO of My Business Venture

Thomas Stridiron

President and CEO

Thomas Stridiron is the founder, President, and CEO of My Business Venture (MBV), headquartered in Smithtown, NY. Starting the company in 1992 with just a $100 investment from a two-bedroom apartment, Tom has grown MBV into a multi-million dollar nationwide e-commerce solutions company with offices across the United States. His inspirational journey from a tough childhood to entrepreneurial success has been featured in dozens of print, radio, TV, and podcast interviews, including appearances on The Donna Drake Show and the Franchise Radio Show on LI News Radio. Tom has spoken at Suffolk County Community College and leads MBV's philanthropic arm, MBV Gives Back. He also serves as a board member of the Lightning Warriors Youth Triathlon Team and has completed 20 triathlons.

Portrait of Kevin Harrington, Strategic Advisor at My Business Venture

Kevin Harrington

Strategic Advisor

Kevin Harrington serves as Strategic Advisor to My Business Venture and is widely recognized as an original Shark from the hit TV series Shark Tank. With a remarkable entrepreneurial track record, his business ventures have launched more than 1,000 products and generated over $6 billion in global sales, with more than 20 companies exceeding $100 million in revenue. As MBV's Strategic Advisor, Kevin collaborates with the MBV Dream Team to educate clients on proven strategies for achieving business success. His expertise in product launches, marketing, and scaling businesses brings an unparalleled level of insight and credibility to the MBV platform, helping aspiring entrepreneurs maximize their potential.

Portrait of Kurt Higgins, Business Consultant and MBV University Coach

Kurt Higgins

Business Consultant / MBV University Coach

Kurt Higgins is a highly regarded Business Consultant and MBV University Coach at My Business Venture, bringing deep expertise in the digital landscape to every client engagement. Known for his thorough understanding of algorithms, engagement strategies, and e-commerce best practices, Kurt excels at breaking down complex topics into clear, actionable guidance for entrepreneurs at every experience level. Clients consistently praise him as knowledgeable, personable, and effective, earning him five-star reviews across the board. As an MBV University Coach, Kurt plays a pivotal role in equipping new business owners with the skills and confidence they need to launch and grow successful online ventures.

Portrait of John Helleis, Business Consultant at My Business Venture

John Helleis

Business Consultant

John Helleis is a dedicated Business Consultant at My Business Venture, known throughout the organization for his exceptional availability and unwavering commitment to client success. Whether addressing technical questions or guiding entrepreneurs through the early stages of launching their online store, John is consistently praised by clients for his responsiveness and follow-through. He takes a hands-on approach to resolving concerns quickly and thoroughly, ensuring that every client feels supported at each step of their e-commerce journey. His dedication to client satisfaction reflects MBV's core value of putting client success above all else.

Portrait of Bruce Witkin, Business Consultant at My Business Venture

Bruce Witkin

Business Consultant

Bruce Witkin is a Business Consultant at My Business Venture, recognized for his patience, product knowledge, and ability to get client e-commerce websites up and running quickly — often within less than a week. Bruce specializes in supporting clients who are new to the world of e-commerce and drop shipping, making him an invaluable resource for first-time business owners navigating an unfamiliar landscape. His approachable style and technical proficiency ensure that clients feel confident and prepared as they launch their online stores. Clients regularly commend Bruce for his thoroughness and his genuine investment in their long-term business success.

Portrait of Jason Backer, Senior Business Consultant at My Business Venture

Jason Backer

Senior Business Consultant

Jason Backer is a Senior Business Consultant at My Business Venture, bringing a wealth of experience in coaching, marketing strategy, and client support to every engagement. Known for his courteous and highly responsive communication style, Jason provides new clients with the encouragement, direction, and marketing insights needed to hit the ground running. He is particularly skilled at helping entrepreneurs develop actionable business strategies that align with their goals and the MBV platform's capabilities. Clients consistently praise Jason for his professionalism and his ability to transform uncertainty into confidence, making him a cornerstone of the MBV consulting team.

Frequently Asked Questions

What are the 5 stages of a customer journey?

The five common customer journey stages are awareness, consideration, purchase, retention, and advocacy. In e-commerce, that means helping shoppers discover your store, compare products, complete checkout confidently, return for future purchases, and recommend your brand. MBV University coaching helps entrepreneurs understand these stages through website setup, marketing guidance, product positioning, support tools, and post-purchase strategies.

What does a CX consultant do?

What does a customer journey specialist do?

Who is MBV University Training & Coaching for Customer Journey Consulting best for?

Is MBV University training included with MBV packages?

How are coaching and training sessions scheduled?

What topics are covered in MBV University coaching?

Does My Business Venture support entrepreneurs nationwide?

Still Have Questions About Training?

Get practical guidance from MBV’s experienced business support team.

Certified & Trusted

Awards and Recognition

Better Business Bureau A+ Rating badge

BBB A+ Rating

Highest BBB rating reflecting trust and service standards.

Dun & Bradstreet D-U-N-S Registered badge

D-U-N-S Registered

Business identity registered for credibility verification.

Certified BigCommerce Developer badge

Certified BigCommerce Developer

Certified development expertise for e-commerce platforms.

Ready To Strengthen Your Customer Journey?

Tell us where you are in your business journey, and the MBV team will help you understand training options, coaching support, and next steps.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 1-800-639-6644. You can also send us a quick email at ceo@mbvmail.com.