Expert MBV U.S.-Based Support for Store Support

Get real help from MBV’s U.S.-based support team as you launch, manage, and grow your online store. From live phone guidance during business hours to 24/7 email assistance, MBV gives entrepreneurs nationwide practical answers for technical, marketing, training, and customer service questions—so you can move forward with confidence instead of figuring everything out alone.

U.S.-based store support specialist helping an online store owner

Our Store Support Services

Support services designed to help MBV store owners launch, manage, troubleshoot, and grow with confidence.

Customer Support

Talk to a real person for technical, marketing, and customer service support during business hours, with after-hours email help available when questions come up outside the workday.

Live Chat

Use live chat to get quick answers while building, updating, or managing your online store, helping you avoid delays when you need guidance in the moment.

Business Consulting

Work one-on-one with experienced MBV consultants for practical coaching on running, improving, and growing your e-commerce business with greater confidence.

Real Human Support

Support That Keeps Your Store Moving

MBV’s store support is built for entrepreneurs who want expert help without outsourcing their questions overseas or relying only on tutorials. With U.S.-based assistance, MBV University training, business consulting, and 24/7 email access, you can get help navigating your website, marketing tools, fulfillment model, and growth decisions as your online business develops.

E-commerce consultant providing store support
Trusted By Entrepreneurs

Client Success

Entrepreneurs nationwide rely on MBV guidance, training, and responsive support to move their online businesses forward.

"Kurt's 1on1 training sets you up with the tools you need to be successful. He's knowledgeable and also personable, highly recommended."

Craig Brekne
The MBV Difference

Why Choose My Business Venture?

MBV combines real support, proven experience, and trusted e-commerce infrastructure.

U.S.-Based

MBV provides U.S.-based support for entrepreneurs operating stores nationwide across the United States.

Experienced

Over 30 years of e-commerce experience helps owners avoid common startup mistakes.

Responsive

Phone, email, live chat, training, and consulting create layered support for store owners.

Trusted

BBB A+ accreditation and BigCommerce certification reinforce MBV’s nationwide credibility.

Meet The MBV Team

Experienced consultants helping entrepreneurs build stronger online stores.

Portrait of Thomas Stridiron, President and CEO of My Business Venture

Thomas Stridiron

President and CEO

Thomas Stridiron is the founder, President, and CEO of My Business Venture (MBV), headquartered in Smithtown, NY. Starting the company in 1992 with just a $100 investment from a two-bedroom apartment, Tom has grown MBV into a multi-million dollar nationwide e-commerce solutions company with offices across the United States. His inspirational journey from a tough childhood to entrepreneurial success has been featured in dozens of print, radio, TV, and podcast interviews, including appearances on The Donna Drake Show and the Franchise Radio Show on LI News Radio. Tom has spoken at Suffolk County Community College and leads MBV's philanthropic arm, MBV Gives Back. He also serves as a board member of the Lightning Warriors Youth Triathlon Team and has completed 20 triathlons.

Portrait of Kevin Harrington, Strategic Advisor at My Business Venture

Kevin Harrington

Strategic Advisor

Kevin Harrington serves as Strategic Advisor to My Business Venture and is widely recognized as an original Shark from the hit TV series Shark Tank. With a remarkable entrepreneurial track record, his business ventures have launched more than 1,000 products and generated over $6 billion in global sales, with more than 20 companies exceeding $100 million in revenue. As MBV's Strategic Advisor, Kevin collaborates with the MBV Dream Team to educate clients on proven strategies for achieving business success. His expertise in product launches, marketing, and scaling businesses brings an unparalleled level of insight and credibility to the MBV platform, helping aspiring entrepreneurs maximize their potential.

Portrait of Kurt Higgins, Business Consultant and MBV University Coach

Kurt Higgins

Business Consultant / MBV University Coach

Kurt Higgins is a highly regarded Business Consultant and MBV University Coach at My Business Venture, bringing deep expertise in the digital landscape to every client engagement. Known for his thorough understanding of algorithms, engagement strategies, and e-commerce best practices, Kurt excels at breaking down complex topics into clear, actionable guidance for entrepreneurs at every experience level. Clients consistently praise him as knowledgeable, personable, and effective, earning him five-star reviews across the board. As an MBV University Coach, Kurt plays a pivotal role in equipping new business owners with the skills and confidence they need to launch and grow successful online ventures.

Portrait of John Helleis, Business Consultant at My Business Venture

John Helleis

Business Consultant

John Helleis is a dedicated Business Consultant at My Business Venture, known throughout the organization for his exceptional availability and unwavering commitment to client success. Whether addressing technical questions or guiding entrepreneurs through the early stages of launching their online store, John is consistently praised by clients for his responsiveness and follow-through. He takes a hands-on approach to resolving concerns quickly and thoroughly, ensuring that every client feels supported at each step of their e-commerce journey. His dedication to client satisfaction reflects MBV's core value of putting client success above all else.

Portrait of Bruce Witkin, Business Consultant at My Business Venture

Bruce Witkin

Business Consultant

Bruce Witkin is a Business Consultant at My Business Venture, recognized for his patience, product knowledge, and ability to get client e-commerce websites up and running quickly — often within less than a week. Bruce specializes in supporting clients who are new to the world of e-commerce and drop shipping, making him an invaluable resource for first-time business owners navigating an unfamiliar landscape. His approachable style and technical proficiency ensure that clients feel confident and prepared as they launch their online stores. Clients regularly commend Bruce for his thoroughness and his genuine investment in their long-term business success.

Portrait of Jason Backer, Senior Business Consultant at My Business Venture

Jason Backer

Senior Business Consultant

Jason Backer is a Senior Business Consultant at My Business Venture, bringing a wealth of experience in coaching, marketing strategy, and client support to every engagement. Known for his courteous and highly responsive communication style, Jason provides new clients with the encouragement, direction, and marketing insights needed to hit the ground running. He is particularly skilled at helping entrepreneurs develop actionable business strategies that align with their goals and the MBV platform's capabilities. Clients consistently praise Jason for his professionalism and his ability to transform uncertainty into confidence, making him a cornerstone of the MBV consulting team.

Frequently Asked Questions

What is included with MBV U.S.-based store support?

MBV U.S.-based store support includes live technical, marketing, and customer service assistance for entrepreneurs using the MBV platform. Support can help with questions about your online store, admin tools, training, marketing programs, fulfillment, product feeds, and general business guidance. The goal is to give store owners practical help from real people instead of leaving them to troubleshoot alone.

When is MBV support available?

How can I contact MBV support?

Can MBV help if I am new to e-commerce?

Is store support included in MBV packages?

What types of questions can MBV support answer?

Does MBV provide training in addition to support?

Does MBV support store owners nationwide?

Still Have Store Support Questions?

Connect with MBV for practical answers about your store.

Certified & Trusted

Awards and Recognition

Better Business Bureau A+ Rating badge

BBB A+ Rating

Highest BBB rating for marketplace trust.

Dun & Bradstreet registered badge

D-U-N-S Registered

Registered business credibility and company profile.

Certified BigCommerce Developer badge

Certified BigCommerce Developer

Recognized expertise with BigCommerce development.

Get Store Support From MBV

Reach out to discuss your store support needs, package questions, training options, or next steps with the MBV team.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 1-800-639-6644. You can also send us a quick email at ceo@mbvmail.com.