MBV U.S.-Based Support for Live Person Customer Service

Get real help from MBV’s U.S.-based support team when you need clear answers about your online business. My Business Venture connects entrepreneurs with live customer service, business consulting, and after-hours email support, so you are never left guessing while launching or managing your store. Phone support is available during EST business hours, with 24/7 email assistance.

U.S.-based customer support representative assisting online business owner

Our U.S.-Based Support Services

Live-person support, chat assistance, and consulting to help MBV clients launch and manage online stores.

Customer Support

Speak with a real MBV support representative by phone during business hours for help with technical, marketing, customer service, and e-commerce business questions.

Live Chat

Use live chat to get quick answers from a real person while building, launching, or managing your MBV online store.

Business Consulting

Receive one-on-one guidance from experienced MBV consultants on store operations, marketing direction, and practical strategies for growing your e-commerce business.

Real Human Help

Live Support for Confident Store Owners

MBV’s U.S.-based support helps remove the uncertainty that often comes with starting an online business. From live phone guidance during EST business hours to 24/7 email support, clients can get answers about store setup, technical questions, marketing, training, and day-to-day operations. The result is a more confident launch with real people behind the platform.

Support specialist helping an e-commerce business owner
Trusted By Entrepreneurs

Client Support Wins

Entrepreneurs rely on MBV’s support team for clear guidance, faster launches, and ongoing confidence.

"I found MBV University training very useful and really appreciate my coach, Kurt Higgins for his earnest and sincere training. I started as brand new to this business but now I can see my way through and go ahead. Of course I may face questions but I feel welcome to..."

Mitra K.

"It is now a week since I started my new online business through My Business Venture. It has been a wonderful startup experience for me-- many thanks to Jason Backer, my designated MBV senior business consultant. He has provided me invaluable coaching and encouragement. He has been extremely courteous and..."

Gilbert K
The MBV Difference

Why Choose My Business Venture?

MBV combines live support, proven systems, and decades of e-commerce experience.

Live Help

Talk to real support specialists during EST business hours, not endless voicemail loops.

Nationwide Reach

U.S.-based support serves entrepreneurs nationwide from MBV offices across multiple states.

Deep Experience

Over 30 years helping new business owners launch and manage online ventures.

Trusted Standards

BBB A+ accreditation and D-U-N-S registration reinforce MBV’s business credibility.

Meet the MBV Team

Experienced consultants helping entrepreneurs succeed with real support.

Portrait of Thomas Stridiron, President and CEO of My Business Venture

Thomas Stridiron

President and CEO

Thomas Stridiron is the founder, President, and CEO of My Business Venture (MBV), headquartered in Smithtown, NY. Starting the company in 1992 with just a $100 investment from a two-bedroom apartment, Tom has grown MBV into a multi-million dollar nationwide e-commerce solutions company with offices across the United States. His inspirational journey from a tough childhood to entrepreneurial success has been featured in dozens of print, radio, TV, and podcast interviews, including appearances on The Donna Drake Show and the Franchise Radio Show on LI News Radio. Tom has spoken at Suffolk County Community College and leads MBV's philanthropic arm, MBV Gives Back. He also serves as a board member of the Lightning Warriors Youth Triathlon Team and has completed 20 triathlons.

Portrait of Kevin Harrington, Strategic Advisor at My Business Venture

Kevin Harrington

Strategic Advisor

Kevin Harrington serves as Strategic Advisor to My Business Venture and is widely recognized as an original Shark from the hit TV series Shark Tank. With a remarkable entrepreneurial track record, his business ventures have launched more than 1,000 products and generated over $6 billion in global sales, with more than 20 companies exceeding $100 million in revenue. As MBV's Strategic Advisor, Kevin collaborates with the MBV Dream Team to educate clients on proven strategies for achieving business success. His expertise in product launches, marketing, and scaling businesses brings an unparalleled level of insight and credibility to the MBV platform, helping aspiring entrepreneurs maximize their potential.

Portrait of Kurt Higgins, Business Consultant and MBV University Coach

Kurt Higgins

Business Consultant / MBV University Coach

Kurt Higgins is a highly regarded Business Consultant and MBV University Coach at My Business Venture, bringing deep expertise in the digital landscape to every client engagement. Known for his thorough understanding of algorithms, engagement strategies, and e-commerce best practices, Kurt excels at breaking down complex topics into clear, actionable guidance for entrepreneurs at every experience level. Clients consistently praise him as knowledgeable, personable, and effective, earning him five-star reviews across the board. As an MBV University Coach, Kurt plays a pivotal role in equipping new business owners with the skills and confidence they need to launch and grow successful online ventures.

Portrait of John Helleis, Business Consultant at My Business Venture

John Helleis

Business Consultant

John Helleis is a dedicated Business Consultant at My Business Venture, known throughout the organization for his exceptional availability and unwavering commitment to client success. Whether addressing technical questions or guiding entrepreneurs through the early stages of launching their online store, John is consistently praised by clients for his responsiveness and follow-through. He takes a hands-on approach to resolving concerns quickly and thoroughly, ensuring that every client feels supported at each step of their e-commerce journey. His dedication to client satisfaction reflects MBV's core value of putting client success above all else.

Portrait of Bruce Witkin, Business Consultant at My Business Venture

Bruce Witkin

Business Consultant

Bruce Witkin is a Business Consultant at My Business Venture, recognized for his patience, product knowledge, and ability to get client e-commerce websites up and running quickly — often within less than a week. Bruce specializes in supporting clients who are new to the world of e-commerce and drop shipping, making him an invaluable resource for first-time business owners navigating an unfamiliar landscape. His approachable style and technical proficiency ensure that clients feel confident and prepared as they launch their online stores. Clients regularly commend Bruce for his thoroughness and his genuine investment in their long-term business success.

Portrait of Jason Backer, Senior Business Consultant at My Business Venture

Jason Backer

Senior Business Consultant

Jason Backer is a Senior Business Consultant at My Business Venture, bringing a wealth of experience in coaching, marketing strategy, and client support to every engagement. Known for his courteous and highly responsive communication style, Jason provides new clients with the encouragement, direction, and marketing insights needed to hit the ground running. He is particularly skilled at helping entrepreneurs develop actionable business strategies that align with their goals and the MBV platform's capabilities. Clients consistently praise Jason for his professionalism and his ability to transform uncertainty into confidence, making him a cornerstone of the MBV consulting team.

Frequently Asked Questions

Can I speak with a real person at MBV?

MBV provides live phone support through its U.S.-based customer service team during business hours, Monday through Friday from 9am to 6pm EST. Clients can call 1-800-639-6644 to speak with a real person about technical, marketing, customer service, or business questions related to their e-commerce store.

What are MBV’s customer support hours?

What types of questions can MBV support help with?

Is customer support included in MBV packages?

Does MBV offer support after business hours?

How does MBV University support new business owners?

Can MBV help with business strategy and consulting?

Where does MBV provide customer support?

Still Have Support Questions?

Get clear answers from MBV’s customer support and consulting team.

Certified & Trusted

Awards and Recognition

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BBB A+ Rating

Highest BBB rating for marketplace trust.

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D-U-N-S Registered

Verified business identity and credibility registration.

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Certified BigCommerce Developer

Platform expertise for e-commerce website support.

Talk to a Real MBV Support Specialist

Share your question or support need, and MBV will connect you with the right team member for clear next steps.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 1-800-639-6644. You can also send us a quick email at ceo@mbvmail.com.