MBV University
In-depth MBV University training teaches first-time owners how to set up, operate, and grow an online business with practical guidance included in every MBV package.
Learn practical customer service skills through MBV University training and personalized coaching from My Business Venture. Designed for aspiring entrepreneurs and online business owners, this program helps you understand support expectations, buyer communication, issue resolution, and service standards while giving you access to real consultants, business guidance, and ongoing support as you build your e-commerce store.
Training, coaching, and support services designed to help entrepreneurs serve customers confidently online.
In-depth MBV University training teaches first-time owners how to set up, operate, and grow an online business with practical guidance included in every MBV package.
One-on-one consulting gives entrepreneurs personalized coaching from experienced MBV professionals on business operations, e-commerce strategy, customer expectations, and growth planning.
Live technical, marketing, and customer service support connects clients with real MBV team members by phone during business hours and email after hours.
Your MBV consultant reviews your business goals, package level, current experience, and support concerns. This creates a practical starting point for training that fits your online store setup and the customer interactions you are most likely to face.
Entrepreneurs use MBV training and coaching to move from uncertainty to confident online business ownership.
My Business Venture combines structured education, real consultants, and long-term business support.
Over three decades of experience helping entrepreneurs start and grow online businesses.
Personalized coaching helps translate customer service concepts into real e-commerce actions.
BBB A+ accreditation and D-U-N-S registration reinforce credibility and business standards.
Phone, email, and consultant support help owners keep learning after training.
Experienced coaches helping entrepreneurs build practical service skills.
President and CEO
Thomas Stridiron is the founder, President, and CEO of My Business Venture (MBV), headquartered in Smithtown, NY. Starting the company in 1992 with just a $100 investment from a two-bedroom apartment, Tom has grown MBV into a multi-million dollar nationwide e-commerce solutions company with offices across the United States. His inspirational journey from a tough childhood to entrepreneurial success has been featured in dozens of print, radio, TV, and podcast interviews, including appearances on The Donna Drake Show and the Franchise Radio Show on LI News Radio. Tom has spoken at Suffolk County Community College and leads MBV's philanthropic arm, MBV Gives Back. He also serves as a board member of the Lightning Warriors Youth Triathlon Team and has completed 20 triathlons.
Strategic Advisor
Kevin Harrington serves as Strategic Advisor to My Business Venture and is widely recognized as an original Shark from the hit TV series Shark Tank. With a remarkable entrepreneurial track record, his business ventures have launched more than 1,000 products and generated over $6 billion in global sales, with more than 20 companies exceeding $100 million in revenue. As MBV's Strategic Advisor, Kevin collaborates with the MBV Dream Team to educate clients on proven strategies for achieving business success. His expertise in product launches, marketing, and scaling businesses brings an unparalleled level of insight and credibility to the MBV platform, helping aspiring entrepreneurs maximize their potential.
Business Consultant / MBV University Coach
Kurt Higgins is a highly regarded Business Consultant and MBV University Coach at My Business Venture, bringing deep expertise in the digital landscape to every client engagement. Known for his thorough understanding of algorithms, engagement strategies, and e-commerce best practices, Kurt excels at breaking down complex topics into clear, actionable guidance for entrepreneurs at every experience level. Clients consistently praise him as knowledgeable, personable, and effective, earning him five-star reviews across the board. As an MBV University Coach, Kurt plays a pivotal role in equipping new business owners with the skills and confidence they need to launch and grow successful online ventures.
Business Consultant
John Helleis is a dedicated Business Consultant at My Business Venture, known throughout the organization for his exceptional availability and unwavering commitment to client success. Whether addressing technical questions or guiding entrepreneurs through the early stages of launching their online store, John is consistently praised by clients for his responsiveness and follow-through. He takes a hands-on approach to resolving concerns quickly and thoroughly, ensuring that every client feels supported at each step of their e-commerce journey. His dedication to client satisfaction reflects MBV's core value of putting client success above all else.
Business Consultant
Bruce Witkin is a Business Consultant at My Business Venture, recognized for his patience, product knowledge, and ability to get client e-commerce websites up and running quickly — often within less than a week. Bruce specializes in supporting clients who are new to the world of e-commerce and drop shipping, making him an invaluable resource for first-time business owners navigating an unfamiliar landscape. His approachable style and technical proficiency ensure that clients feel confident and prepared as they launch their online stores. Clients regularly commend Bruce for his thoroughness and his genuine investment in their long-term business success.
Senior Business Consultant
Jason Backer is a Senior Business Consultant at My Business Venture, bringing a wealth of experience in coaching, marketing strategy, and client support to every engagement. Known for his courteous and highly responsive communication style, Jason provides new clients with the encouragement, direction, and marketing insights needed to hit the ground running. He is particularly skilled at helping entrepreneurs develop actionable business strategies that align with their goals and the MBV platform's capabilities. Clients consistently praise Jason for his professionalism and his ability to transform uncertainty into confidence, making him a cornerstone of the MBV consulting team.
Customer service training should cover communication fundamentals, active listening, product knowledge, issue resolution, empathy, response timing, and professional follow-up. For online businesses, it should also include order support, managing customer expectations, fraud awareness, shipping questions, and using support tools effectively. MBV University combines training and coaching so new business owners can apply these skills inside their e-commerce operations.
Get clear answers about training, support, and package options.
Highest BBB rating for trusted business practices.
Registered business identity and credibility verification.
Recognized expertise in e-commerce platform development.
Tell us about your business goals, current experience level, and the support skills you want to strengthen. An MBV team member can help explain training options, package inclusions, coaching availability, and next steps.
For immediate assistance, feel free to give us a direct call at 1-800-639-6644. You can also send us a quick email at ceo@mbvmail.com.
For immediate assistance, feel free to give us a direct call at 1-800-639-6644. You can also send us a quick email at ceo@mbvmail.com.